ANNI YUDIASTUTI; CORNELIUS NIWADOLO. PENGARUH E-SERVQUAL TERHADAP KEPERCAYAAN DAN LOYALITAS PELANGGAN PT. KERETA API INDONESIA (PERSERO). Akubis : Jurnal Akuntansi dan Bisnis, [S. l.], v. 4, n. 2, p. 52–59, 2016. DOI: 10.37832/akubis.v3i2.13. Disponível em: https://akubis.journalwidyakarya.ac.id/index.php/akubis/article/view/13. Acesso em: 27 dec. 2024.